At Yuenity Store, we are committed to providing efficient and reliable global shipping services to ensure your orders are delivered with care and precision. We continuously optimize our logistics network to maintain high standards of service responsiveness for our customers worldwide. ​​

1. Shipping Destinations​​

 We currently offer shipping services to most countries worldwide. However, due to regulatory restrictions and carrier limitations, we are unable to deliver to the following countries: Bahamas Yemen Cuba Iran Sudan Syria We apologize for any inconvenience and are actively exploring solutions to expand our coverage. ​​

2. Shipping Costs​​ ​​

Free Shipping​​: Orders exceeding ​​US$69.99​​ qualify for free standard shipping. ​​Standard Shipping​​: Costs ​​US$6​​ for orders below the free shipping threshold. ​​Express Shipping (DHL)​​: Starts at ​​US$29.99​​, depending on destination and parcel weight. Notes: Free shipping applies only to regularly priced items and excludes promotional/free products. Shipping costs for free products are fixed at ​​US$18​​, covering processing, freight, and customs duties. Final shipping fees are calculated at checkout based on product weight and destination. Carrier policies may affect costs, and even free items require shipping payment. ​​

3. Delivery Timeframes​​

Total delivery time includes order processing and shipping duration, excluding customs delays, weekends, holidays, or unforeseen circumstances. ​​Order Processing​​: 2–5 business days. ​​Express Shipping (DHL)​​: 6–8 business days. ​​Standard Shipping​​: 7–20 business days. Estimated Delivery by Region: Region/Countries Delivery Time (Business Days) US, Canada, UK, EU, Singapore 7–15 days Australia, Japan, Brazil, Thailand, Israel 10–20 days For other regions, please check the payment page or contact us for details. Important: Ensure your shipping address is accurate. Address changes cannot be processed after shipment. Contact us within ​​2 hours​​ of order placement for any address corrections. ​​

4. Order Tracking​​

Upon shipment, a confirmation email with tracking details will be sent. Use the ​​TRACK MY ORDER​​ link or visit https://t.17track.net/en#nums for real-time updates. ​​

5. Delayed Tracking Updates

​​ As our products are handcrafted in Tibet or Nepal, tracking information may take ​​3–5 days​​ to update after shipment. This delay occurs during inland transit to international shipping hubs. Rest assured, your order is en route, and tracking will activate once scanned at the hub.

​​6. Non-Delivery Policy​​

If your order does not arrive within ​​60 days​​ of shipment, contact us at ​​yuenitycompany@gmail.com​​. We will either reship your order or provide a full refund. ​​Contact Information​​ For assistance, please reach out via: ​​Email​​: yuenitycompany@gmail.com ​​Facebook​​: @Yuenity Store We strive to ensure a seamless shipping experience and appreciate your trust in Yuenity Store.

How to Find Your Perfect Bracelet Size: 

A Simple Guide Choosing the right bracelet size ensures comfort, security, and style. This guide will help you measure your wrist accurately and select the ideal bracelet length. 

 Step 1: Measure Your Wrist

Use a flexible measuring tape or a non-stretch piece of string/paper strip. 

 • Wrap it snugly around your wrist, just below the wrist bone (where you would normally wear a bracelet). 

 • If using string or paper, mark where it overlaps, then lay it flat against a ruler to measure the length. 

 • This measurement is your exact wrist circumference. 

 Step 2: Determine Your Desired Fit 

Your perfect bracelet length depends on how you like your jewelry to feel. Add the following to your wrist measurement: 

• Snug Fit (Close-fitting): Add 0.5 cm / 0.25 inches. 

 • Comfort Fit (Standard): Add 1 - 1.5 cm / 0.4 - 0.6 inches. This is the most common fit, allowing the bracelet to move slightly. 

• Loose Fit (Draped): Add 2 cm or more / 0.8+ inches for a more relaxed look. 

 Step 3: Consider Bracelet Style & Material 

Different styles may require slight adjustments: 

• Chain Bracelets: Typically follow the "Comfort Fit" guideline. 

 • Tennis Bracelets (Delicate linked styles): Often require a slightly looser fit. Add about 0.75 inches to your wrist measurement for an elegant drape. 

• Beaded Bracelets: If the beads are large, you may need to add extra length (0.25-0.5 inches) to compensate for their size and ensure comfort. 

• Cuff Bangles & Rigid Bracelets: These must be wide enough to slide over the widest part of your hand. Measure your hand circumference at its broadest point (across knuckles) and use a size conversion chart to find the correct inner diameter. 

 Step 4: General Size Ranges (For Gifting or Reference) 

If you cannot measure, these averages can serve as a guide: 

• Petite Wrists: ~6 - 7 inches (15 - 18 cm) 

 • Average Women's: ~6.5 - 7.5 inches (16.5 - 19 cm) 

 • Average Men's: ~7.5 - 9 inches (19 - 23 cm) 

 Pro Tips: 

 • Measure at day's end: Your wrist size can fluctuate slightly; measuring later ensures a more accurate natural size. 

 • Consider adjustability: Many bracelets come with extender chains or adjustable links, making them a safe and versatile choice, especially for gifts. 

 • Check existing jewelry: If you have a bracelet that fits perfectly, lay it flat and measure its full length from end to end (including the clasp) to find your ideal size. 

 The perfect bracelet should feel secure yet comfortable, complementing your style without restricting movement.

​​Refund and Exchange Policy​​ ​​

1. Policy Duration

​​ Our return and exchange policy is valid for ​​30 days​​ from the date of purchase. We understand the challenges of selecting personal items online and aim to ensure your satisfaction. All unused items in their original packaging may be returned or exchanged for a full refund within this period, provided proof of purchase is submitted. Please note that damages resulting from regular wear and tear are not eligible for replacement. ​​

2. Eligibility Requirements

​​ To qualify for a return or exchange: Items must be ​​unused, undamaged, and in their original packaging​​. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item). Original shipping fees and additional service charges (e.g., gift wrapping) are non-refundable. ​​

3. Non-Returnable Items​​

 The following items are ​​not eligible​​ for return or exchange: Gift cards Personalized products Opened or used sage sticks, candles, and soaps Sale items (e.g., special offers) Free promotional items ​​

4. Refund Process​​

 Upon receipt and inspection of the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within ​​7 business days​​. Return shipping costs (for non-defective items) will be deducted from the refund amount.

​​

5. Exchanges​​

 Exchanges are only for defective or damaged items. To request an exchange, contact us at ​​yuenitystore@gmail.com​​. Exchanged items are ​​not eligible​​ for subsequent refunds. ​​

6. Defective Items​​

 For defective items purchased within ​​1 year​​ with valid proof of purchase, we may offer a ​​20% discount promo code​​ for the same item as a resolution. ​​

7. Return Shipping

​​ Return labels are ​​provided only for defective products​​ within the policy period. For other returns, customers must arrange and cover return shipping costs. We recommend using a trackable shipping method to ensure proof of delivery. ​​We are not liable for packages lost in transit​​ without tracking information. ​​

8. Gifts

​​ If the item was marked as a gift and shipped directly to you, you will receive a ​​gift credit​​ via email after the return is processed. If the gift giver shipped the order to themselves, the refund will be issued to them. ​​

9. Contact Information

​​ For return requests, exchanges, or any issues: Email: ​​yuenitystore@gmail.com​​ Do ​​not​​ return items to the address on the package without prior authorization. ​​

10. Additional Notes​​

 Refunds may take additional time to appear in your account based on your bank or credit card company’s processing times. For care instructions, refer to: How to Care for Your Jewelry. We are committed to resolving any issues promptly and ensuring your complete satisfaction. Please reach out to us anytime for assistance. ​